Updated as of June 2026
McDonald’s Philippines Customer Care AI Tool “Customer Care GenAI”
1. Purpose of the Tool
The AI-powered Customer Care tool “Customer Care GenAI” is provided by Golden Arches Development Corporation (McDonald’s Philippines) to assist customers by responding to inquiries submitted via email. The Tool is designed to enhance the customer experience by improving the efficiency of McDonald’s customer care representatives. Its role is to understand customer concerns, gather relevant information, and ensure a smooth and informed handover to a qualified McDonald’s customer care representative when further assistance is required. This AI does not replace human judgment or the authority of McDonald’s customer care staff.
2. Proper Use
- “Customer Care GenAI” is intended solely for submitting and receiving customer service inquiries related to McDonald’s Philippines products, services, and restaurants.
- Customers agree to use “Customer Care GenAI” responsibly and only for lawful, appropriate purposes.
- “Customer Care GenAI” must not be used to generate or transmit offensive, abusive, defamatory, fraudulent, or unlawful content.
- Customers must not misuse the Tool for spamming, harassment, malicious activity, or attempts to disrupt, overload, or manipulate its operations.
- McDonald’s Philippines reserves the right to suspend or block access to “Customer Care GenAI” for any customer who engages in abusive, unlawful, or disruptive behavior, and may report serious misuse to appropriate authorities if required by law.
- Usage patterns may be monitored to ensure “Customer Care GenAI” is functioning properly and being used responsibly.
3. Disclaimer
Responses are generated by an artificial intelligence system. While every effort has been made to provide accurate and helpful information, AI-generated content may occasionally contain errors or omissions. The information provided should not be construed as legal advice, a binding commitment, an offer, or a guarantee of any kind.
4. Limitations of Authority
This AI system is not authorized to offer, promise, approve, or negotiate any form of monetary compensation, refunds, settlements, vouchers, or financial remedies on behalf of McDonald’s Corporation or any of its affiliates, franchisees, or subsidiaries. Any such offers must be made exclusively by an authorized Golden Arches Development Corporation representative.
5. Security Notice
Interactions with this AI system are subject to monitoring for safety and quality assurance. Golden Arches Development Corporation is not liable for responses generated as a result of manipulated, malicious, or adversarial inputs intended to misuse or exploit this system.
6. Privacy and Data Handling
By using “Customer Care GenAI”, you consent to the processing of any personal data you provide for the purpose of resolving your inquiry or concern. Customer inquiries may be logged and reviewed to improve service quality and ensure compliance. Personal information will be handled in accordance with McDonald’s Philippines’ Privacy Policy.
7. Disclaimer of Liability
- McDonald’s Philippines provides “Customer Care GenAI” “as is” without warranties of any kind.
- McDonald’s Philippines shall not be liable for any damages, losses, or claims arising from misuse of “Customer Care GenAI” or reliance on automated responses.
- AI‑generated responses are provided for general customer service purposes only. They should not be solely relied upon for concerns that require official confirmation or professional judgment. If your inquiry involves food safety, product quality, or matters beyond everyday customer service, please connect directly with a McDonald’s Philippines customer care representative.
8. Amendments
McDonald’s Philippines may update these Terms of Use from time to time. Continued use of “Customer Care GenAI” after changes are posted constitutes acceptance of the revised Terms.